Terms and Conditions of Use for Private911.App

Last Updated: October 23th of 2024

Welcome to the Private911.App (“the App”). By downloading, installing, or using the App, you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully as they affect your legal rights.

1. Purpose of the App

Private 911 App is designed to assist users in medical emergencies by providing guidance, connecting with emergency services, and facilitating faster communication with healthcare providers. However, the App is not a substitute for professional medical advice, diagnosis, or treatment. Always seek immediate professional medical assistance in case of an emergency by calling your local emergency services.

2. No Medical Liability

  • No Doctor-Patient Relationship: The use of Private 911 App does not create a doctor-patient relationship between you and any medical provider. The information provided is for assistance only and should not be relied upon as a primary or sole source of care. By using private911.app you acknowledge that you are fully responsible for all medical expenses such as evaluations, medical, consultations , emergencies, medical staff fees, any type of diagnosis, cures, hospitalization, surgeries, and all care the Hospital provides.
  • No Guarantee of Accuracy: While we strive to provide accurate and timely information, medical emergencies are inherently unpredictable. The App may not cover all possible conditions, treatments, or outcomes, and no guarantee is made regarding the accuracy or completeness of the information provided.
  • Disclaimer of Liability: Private 911 App and its creators, developers, and affiliates are not responsible or liable for any harm, injury, or death resulting from your use of the App or reliance on the information it provides. Always consult a medical professional or emergency services directly in case of life-threatening situations.

3. Limitation of Liability

  • No Guarantee of Services: Private911.App does not guarantee continuous, error-free operation. Technical issues, inaccuracies, or service unavailability can occur, especially during emergencies. The App is not responsible for any damage or loss caused by the unavailability or malfunction of the App.
  • Emergency Situations: Private 911 App is not a substitute for dialing emergency services (e.g., 911). If you are in a critical situation, please contact emergency medical services immediately.

4. User Responsibilities

  • Accuracy of User Information: You are responsible for providing accurate and up-to-date information about your medical history, symptoms, and any other relevant details. Private 911 App and its partners are not liable for harm caused by incomplete or incorrect information provided by users.
  • Proper Use of the App: The App is intended for use only in emergency or health-related situations. Misuse of the App, including providing false information or inappropriate use, may result in suspension or termination of your account.

5. Privacy and Data Protection

  • Compliance with Laws: Private 911 App complies with relevant data protection laws, including the Health Insurance Portability and Accountability Act (HIPAA) in the United States and the General Data Protection Regulation (GDPR) in Europe. Any personal health information (PHI) you provide will be handled in compliance with these regulations.
  • Data Security: We take reasonable measures to protect your personal information, including encryption and secure data management methods. However, we cannot guarantee the absolute security of your data and are not liable for unauthorized access or breaches beyond our control.
  • Sharing with Third Parties: Your data may be shared with third-party service providers, such as healthcare professionals or emergency responders, when necessary to provide medical attention. This sharing is limited to what is necessary for the purpose of your care.

6. SMS Notifications and Consent

    By providing your phone number and consenting to receive SMS messages, you agree to the following:

  • Consent to Receive Messages: You explicitly agree to receive text messages from Private911.App at the number you provide. Message frequency may vary based on your interaction with the App.
  • Opt-Out Instructions: You may opt out of receiving SMS messages at any time by replying "STOP" to any message. For assistance, reply with "HELP" or contact us at 888-678-4689.
  • Message and Data Rates: Standard message and data rates may apply. You are responsible for any costs charged by your mobile carrier for these messages.
  • Privacy: Your phone number will only be used for purposes directly related to the App's services, including emergency notifications.

7. Consent to Terms

By using Private 911 App, you acknowledge and agree to these Terms. You also consent to the collection and use of your data as outlined in our Privacy Policy. If you do not agree to these Terms, you must not use the App.

8. Changes to Terms and Conditions

We reserve the right to update or modify these Terms at any time. Any significant changes will be communicated to you through the App or email. Continued use of the App following such updates will indicate your acceptance of the new terms.

9. Third-Party Services

  • External Services: Private 911 App may integrate with third-party services, such as medical dispatchers, healthcare providers, or ambulance services. We do not control and are not responsible for the availability or performance of these third-party services.
  • Links to External Websites: The App may contain links to external websites or resources. We are not responsible for the content, accuracy, or availability of these external resources.

10. Governing Law and Jurisdiction

These Terms are governed by and construed under the laws of México and the USA. By using the App, you agree to the exclusive jurisdiction of these courts.

11. Indemnification

You agree to indemnify and hold harmless Private911.App, its developers, partners, and affiliates from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the App, violation of these Terms, or any third-party claims related to your use of the App.

12. User-Generated Content

If users are allowed to submit information to the App, such as medical conditions, requests for emergency assistance, or other relevant data:

  • Content Ownership: You retain ownership of the data you submit. However, you grant Private911.App the right to use, share, and modify this information as necessary to fulfill the App’s emergency-related functions.
  • Content Moderation: Private911.App reserves the right to remove or modify any user-generated content that violates these Terms or is deemed harmful, false, or misleading.

13. Termination

Private911.App reserves the right to suspend or terminate your access to the App at any time if you violate these Terms or misuse the App. No refunds will be provided for any paid services if your account is terminated for violations.

14. Updates to Medical Content

  • Regular Review of Information: The medical content provided through the App is subject to updates as new research and practices emerge. We strive to keep information up-to-date, but users should always consult medical professionals for the most current advice.
  • No Guarantee of Content Accuracy: While we review content frequently, we make no guarantees regarding the timeliness, accuracy, or completeness of medical information provided within the App.

By downloading and using the Private911.App, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you have any questions or concerns, please contact us at info@private911.app